There is clearly a digital monopoly, because Amazon felt they could just throw this sh-t on the table, and we'd still eat it. I guess we could overlook this, except the PC viewing solution is a dumpster fire, and the updated apps have WIPED YOUR COLLECTION, and the service has lost track of what you have and have not read. Purchasing comics on a non-US store requires you to remember a book is out, and then shop one at a time – because Amazon doesn't appear to have a basket, just one-click shopping. It concerns me that I didn't see Marvel or DC say anything about this – doubly so as they moved their digital stores into this sh-tshow…. You are one of the only people to reply, although a number of creators picked it up too. As I sit here tonight I regret it all."Ĭustomer Kristian Peak writes to Bleeding Cool to say "When the final note on comiXology's changes came out, I sent out a slew of tweets. I have had a very long relationship with spend thousands of dollars. I am disappointed in the fact that you did what is good for you without putting customers first. It 100% feels like a bad version of the kindle app. The general app is less discoverable for functionality. The sort by series feature is not working correctly either. The smart lists are super heavily used to track items, having that gone is horrible. Going beyond download, you are lacking a lot of very useful features on this new release. A large library is super helpful when away from data. I travel a ton, I often have no data when on the road. Additionally, you are not allowed to say "that's not how to use the app". I don't think I am enough of a corner case either based on what I am seeing on Twitter. There is no reason you could not have put the resources into an auto-conversion process when updating to the new app. Not just waiting for the books to download, but the wasted bandwidth. Having to download over 500GB of books is going to take ages. I have over 20k books in my library, over 5k I have downloaded currently. "Redownloading the entire library is not just a small inconvenience. Just to provide more details so you can understand where your team screwed up and communicate it correctly." I am a year one customer with a huge library, and I am sitting here regretting spending that money with you. Having to redownload everything is super customer unfriendly. In response to a deleted tweet by an Amazon engineer Rowan Hall, Cornelius Stuyvesant wrote "I am sorry to say your new app is a huge step backwards.
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